About Us

Telehealth is simply using videoconferencing to do a doctors appointment. Psychiatry is particularly well suited to this approach. Telehealth can be done using a mobile phone with video capability.

Psychiatrists are medical doctors who specialise in the assessment and treatment of mental health problems. Through telehealth, Dr Nandam is able to provide these medical services to people who are unable to travel to see a Psychiatrist in metropolitan areas.

A Psychiatrist is a medical doctor who specialises in the treatment of mental health conditions. All Psychiatrists are fully qualified medical doctors and then undertake an additional minimum 5 years training to become specialists. Psychiatrists have particular expertise in the usage of medication for treating mental health conditions.

A Psychologist is not a medical doctor and unable to prescribe medication. They assist people through counselling.

Psychiatrists and Psychologists frequently work together to assist people with mental health conditions.

Dr Nandam offer's Medicare Item 291.  Medicare card holders are entitled to one 291 appointment per year. 

This appointment is fully bulk billed with no out of pocket expense if you live in Rural or Remote Australia.  To check, click here and select the Modified Monash Model, 2019 - areas MM2-MM7 are covered.  Rural and Remote patients may also have a second appointment (293) bulk billed.

For patients that live in Metropolitan areas (MM1), the fee for an appointment is $635 and you will receive a Medicare rebate of $412.85.  Payments need to be made the day before an appointment and the rebate will be processed by our office the day of your appointment.  Subsequent appointments are charged at $387 with a rebate of $258.15.

Non attendance at appointments attracts a cancellation fee of $192.50 and there is no Medicare rebate available for a cancellation.

Dr Nandam is able to see children aged 12 and above. 

Dr Nandam is unable to diagnose or treat ADHD in anyone under the age of 18.

The same high privacy and confidentiality standards that apply for face-to-face apply to telehealth.   

Dr Nandam will take notes but your consultation will not be recorded. 

Families, carers and support workers are always welcome to participate in sessions. This is of great assistance in understanding what has happened and making sure the plan going forward is clear to everyone.

If a patient is unable to attend their appointment, they need to cancel directly with Dr Nandam’s office via telephone, email or SMS no later than 24 hours before the scheduled appointment.

Cancellations and rescheduled appointments made with more than 24 hours notice will attract no financial penalty.

If a patient cancels their appointment after confirmation has been received and under 24 hours before the appointment time, a cancellation fee of $192.65 will be charged directly to the patient.

No further appointments will be scheduled until the cancellation fee is paid in full.

Patients are advised of our cancellation policy when called with their appointment details.

A text message is sent to all patients with a working mobile phone number with the appointment details, which includes information of the cancellation policy.
Our system allows us to confirm if and when text messages are read, to confirm the patient has received the notification.

Dr Nandam’s process for confirming appointments is to contact all patients the business day prior to the appointment. If the patient is not contactable, we hold the right to reschedule the appointment to a later time and date. Every effort will be made to contact both the patient and/or their next of kin.